FAQS ABOUT ORDERS AND DELIVERIES AND THE COVID-19 PANDEMIC
Segway’s operations continue but delivery times may be longer than usual.
1. Can I place an order? Will the package be delivered?
Yes, Segway’s activities are currently continuing. However, delivery times may be longer than usual and shipping to certain areas could be delayed as well. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools) to prevent further delays. Our teams are working to ensure availability of products, and continue to monitor our supply chain to ensure sufficient inventory. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship.
2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from My Account on Store.Segway.com or with the tracking number that we sent to you via email. You will be unable change the delivery address for an order once the order has been placed, you would need to contact us to request a cancelation and place a new order should you require an address change.
Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can contact the shipping carrier for an address change or request for the package to be held for pick up at their fantcility.
3. Can I still make returns?
Yes. We are still processing returns. To start a return and learn more about returns, please visit our Return Center.
4. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
5. What is Segway doing to keep customers and employees safe?
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. We are also following local Stay-At-Home mandates and we have also informed our team to stay home if they are not feeling well.
6. How can I help those impacted by COVID-19?
Every order that is placed on our website store.segway.com with coupon code STAYSAFE19, you will receive $19 off of your purchase and we are also donating an additional $19 to our charity partner Americares to support health workers on the front lines of the COVID-19 pandemic.